High Water Bill Investigation in Sydney
High water bill investigation in Sydney: we find where the water is leaking when your usage has not changed.
Tell us what's happening
The short answer
The bill came in at twice the usual number, nobody filled a pool, and the house is running the same as it did last quarter. So water is leaving somewhere you cannot see, and every litre of it is on your account.
What happens when you get in touch
Step 1: Call or book online
Tell us what is happening. We ask the right questions and book a time that suits you.
Step 2: We find the cause
A licensed plumber diagnoses it properly, with a drain camera, leak detection or a pressure test where it helps.
Step 3: A fixed price, agreed first
You agree the price before any work starts. We quote the job, not the hour, so there are no surprise charges.
Step 4: Done right, guaranteed
We finish the job, clean up, and back our workmanship with a lifetime labour guarantee.
Step 5: You know the price first
The figure for the whole job, in writing, before anyone starts. That figure is what turns up on the invoice.
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Questions and answers
A cistern trickling into the pan is the most common find, followed by irrigation split underground and a hot water relief valve that never stops. All three run without a sound, which is why the bill moves while the house seems perfectly normal.
The meter test and isolation usually name the line on the first visit. A buried or slab line then needs locating with the gear, and the repair price is written down before anything is opened.
Possibly. Sydney Water's hidden leak allowance applies to a leak you could not see or hear that a licensed plumber found and repaired. Whether yours qualifies is Sydney Water's decision, and our dated findings give them what they need to decide.
Test before you argue. If the meter moves with everything off, there is a leak, and that is worth fixing before anyone argues about who pays. If the house tests clean, you both have a straight answer in writing.
That almost always means a leak, because nobody was using water. Irrigation, a cistern or a split service pipe keeps running whether you are home or not.
It can be, but test the house first. If every line holds and the usage still makes no sense, Sydney Water will test the meter on application and refund the fee if it is faulty.
Ready to get started?
Call us now, or send the form and we will come back to you.
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