
Sydney Water letter about a device.
Whatever it's doing, it stops today.
A letter has turned up saying your backflow device is due for testing, and it is written as though you already know what that means.

Backflow prevention in Sydney: we test, install and repair backflow devices and lodge the results with Sydney Water. A backflow device is the valve that stops water in your pipes flowing back into the street main.

Sydney Water letter about a device.

High hazard site needing an RPZ.

Device failed its test last week.

Devices across a building, one visit.
Not sure which one you need?

Step 1
Tell us what is happening. We ask the right questions and book a time that suits you.
Step 2
A licensed plumber diagnoses it properly, with a drain camera, leak detection or a pressure test where it helps.

Step 3
You agree the price before any work starts. We quote the job, not the hour, so there are no surprise charges.

Step 4
We finish the job, clean up, and back our workmanship with a lifetime labour guarantee.

Step 5
The figure for the whole job, in writing, before anyone starts. That figure is what turns up on the invoice.

A small, quick job is priced differently from a larger one that needs more time, parts or equipment.
How easy it is to reach the work area affects how long the job takes.
Any parts or materials the job needs are part of the price.
Work outside normal hours can be priced differently. Ask when you call.
Ask for our licence details and check them on the public register before any work starts.
Cohen is super professional, friendly, genuine, and efficient. He quickly identified the issue and fixed it in no time. Highly recommended!
Thank you for your professionalism and friendly service, Cohen! You have fixed the blocked drain in my kitchen today. I’d definitely recommend Champion Plumbing & Drains to my family and friends!
Julian arrived within the timeframe provided. He was efficient, polite and professional.
Excellent service provide by the plumber
Had a faulty toilet that needed to be replaced. It was a challenge due the age of the toilet the plumber did an incredible job despite the difficulty.
On time dedicated professional.key to details and very efficient.
Make sure we can get to the work area, and move anything fragile out of the way.
Let us know if there are pets at the property, and keep them away from the work area.
Tell us about parking, gate codes or building access when you book.
Note when the problem started and what you have seen. It helps us find the cause.
It is a valve assembly, usually near the water meter, that lets water into the property but stops it travelling back into the main. Different types suit different hazard levels, from the check valve built into a household meter to a reduced pressure zone device on a high hazard site.
High and medium hazard devices must be tested when installed and every year after by an accredited backflow plumber. Sydney Water keeps a register and reminds owners when the test is due.
It depends on the number of devices, their type and size, where they are and whether they pass. The price is in writing before the test, and lodging the results is part of the job.
The accredited backflow plumber who tested it. We lodge the results with Sydney Water within two days of the test, so you do not have to fill in a report form yourself.
Most do not need a separate one, because standard 20 mm and 25 mm Sydney Water meters have a backflow device built in for low hazard homes. A below-ground rainwater tank, tank water used inside, or a larger meter can change that.
No. Testing medium and high hazard devices is limited to licensed plumbers with backflow accreditation, and the owner exemption for small repairs specifically excludes backflow devices.
You are told what failed and given a written price. Most failures are a seal or a check valve, so it is usually repaired and retested on the same visit, and the passing result is lodged.
Sydney Water can test the device itself and charge for it, restrict or disconnect the water supply, or recover its costs. Booking the test is far less trouble.
Call us now, or send the form and we will come back to you.
Open 24/7