About this policy
This policy explains how Champion Plumbing & Drains ("we", "us") collects, uses, stores and shares personal information when you use this website, call us or send us an enquiry.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
Depending on how you deal with us, we may collect:
- Contact details, such as your name, phone number and email address.
- Job details, such as your suburb or the address of the property and a description of the work.
- Anything else you choose to tell us when you call, email or send a form.
How we use it
We use personal information to:
- Respond to your enquiry and contact you about your job.
- Prepare quotes and carry out the work you ask for.
- Keep records of the work we do and meet our legal obligations.
How we store your enquiry
When you send a form on this website, the details you enter are stored so we can follow up your request. We keep personal information only for as long as we need it or the law requires, then take reasonable steps to delete or de-identify it.
Overseas providers
Some of our website and email providers may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.
Visit statistics
We count visits to this website: the pages viewed, how visitors found the site (for example through a search engine) and the type of device. This uses no cookies and collects no information that identifies you, and browsers that ask not to be tracked are not counted.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No way of sending information over the internet is completely secure.
Access and correction
You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below.
Complaints
If you think we have mishandled your personal information, contact us first and we will look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact us
For privacy questions or requests, contact Champion Plumbing & Drains:
Champion Plumbing & Drains · ABN 14 650 092 005
- Phone: 1300 363 976
- Email: info@championservices.com.au
