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Last updated: 28 October 2026

About this policy

This policy explains how Champion Plumbing & Drains ("we", "us") collects, uses, stores and shares personal information when you use this website, call us or send us an enquiry.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Depending on how you deal with us, we may collect:

  • Contact details, such as your name, phone number and email address.
  • Job details, such as your suburb or the address of the property and a description of the work.
  • Anything else you choose to tell us when you call, email or send a form.

How we use it

We use personal information to:

  • Respond to your enquiry and contact you about your job.
  • Prepare quotes and carry out the work you ask for.
  • Keep records of the work we do and meet our legal obligations.

How we store your enquiry

When you send a form on this website, the details you enter are stored so we can follow up your request. We keep personal information only for as long as we need it or the law requires, then take reasonable steps to delete or de-identify it.

Who we share it with

We do not sell personal information. We may share it with:

  • Service providers who help us run this website, store enquiries and send messages for us.
  • Suppliers or contractors, where that is needed to carry out your job.
  • Regulators, courts or others, where the law requires or allows it.

Overseas providers

Some of our website and email providers may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

Cookies

This website uses only the cookies and browser storage it needs to work. No advertising tags run on it.

Visit statistics

We count visits to this website: the pages viewed, how visitors found the site (for example through a search engine) and the type of device. This uses no cookies and collects no information that identifies you, and browsers that ask not to be tracked are not counted.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No way of sending information over the internet is completely secure.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below.

Complaints

If you think we have mishandled your personal information, contact us first and we will look into it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

For privacy questions or requests, contact Champion Plumbing & Drains:

Champion Plumbing & Drains · ABN 14 650 092 005