Water Meter & Mains Burst in Sydney
Water meter and mains burst in Sydney: water is welling up out of the ground beside the front path and running down the gutter, and the ground around the meter has turned into a small pond.
Tell us what's happening
The short answer
A burst at the meter is either Sydney Water's or yours, depending on which side of the meter it is on. If it is on your side, we repair it.
Urgent
Emergency? Call now.
24/7
- Turn the water off at the stop tap beside the meter.
- Stop flushing, showering and running the washing machine if sewage is coming up.
- Keep children and pets away from any sewage overflow.
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How it works
Step 1: Call or book online
Tell us what is happening. We ask the right questions and book a time that suits you.
Step 2: We find the cause
A licensed plumber diagnoses it properly, with a drain camera, leak detection or a pressure test where it helps.
Step 3: A fixed price, agreed first
You agree the price before any work starts. We quote the job, not the hour, so there are no surprise charges.
Step 4: Done right, guaranteed
We finish the job, clean up, and back our workmanship with a lifetime labour guarantee.
Step 5: You know the price first
The figure for the whole job, in writing, before anyone starts. That figure is what turns up on the invoice.
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Questions and answers
Leave it. An old gate valve can snap at the spindle and turn a leak into an open pipe. Ring us, describe what you can see, and we arrive with the gear to isolate it properly.
Long enough to dig the hole, joint the new pipe in and test it, and we tell you how long the water will be off once we have located the break. If a long run has to be trenched under a driveway, we tell you the shape of that on the phone first.
If it is Sydney Water's main or meter, Sydney Water. If it is on your side of the meter, you. If it is between the main and the meter and less than one metre inside your boundary, Sydney Water may repair it as a courtesy.
Ring Sydney Water's faults line, which is open 24/7, and tell them where the water is coming up. If you are not sure whether it is theirs or yours, we can tell you.
The price depends on the dig and the pipe, and you get it in writing before we start.
The meter belongs to Sydney Water, so a leak from the meter body goes to them. Leaks at the meter tap or the private pipework either side of it are yours, and we can repair them.
Tell us about your job
Call us now, or send the form and we will come back to you.
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