No Water & Mains Failure in Sydney
You turn the kitchen tap and get a cough of air and then nothing.
Tell us what's happening
The short answer
No water or a mains failure in Sydney: Champion Plumbing & Drains works out on the phone whether it is your pipe or the street supply, and a plumber attends 24/7.
Urgent
Emergency? Call now.
24/7
- Turn the water off at the stop tap beside the meter.
- Stop flushing, showering and running the washing machine if sewage is coming up.
- Keep children and pets away from any sewage overflow.
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What happens when you get in touch
Step 1: Call or book online
Tell us what is happening. We ask the right questions and book a time that suits you.
Step 2: We find the cause
A licensed plumber diagnoses it properly, with a drain camera, leak detection or a pressure test where it helps.
Step 3: A fixed price, agreed first
You agree the price before any work starts. We quote the job, not the hour, so there are no surprise charges.
Step 4: Done right, guaranteed
We finish the job, clean up, and back our workmanship with a lifetime labour guarantee.
Step 5: You know the price first
The figure for the whole job, in writing, before anyone starts. That figure is what turns up on the invoice.
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Questions and answers
Most of these are a same-day fix, because every truck carries copper, PEX and poly fittings in the common service line sizes. If the run needs trenching, we say so on the phone before we leave.
It's worth a look, since pressure that drops and returns often points to a clogged filter or a meter tap failing shut. Turn off every tap, note the meter reading, use no water for at least an hour, and check again. If the numbers have changed, something is leaking.
The meter tap is part of your private pipework. A licensed plumber can repair it at your cost, or Sydney Water may repair it at no charge under certain conditions.
Sydney Water may repair that section as a courtesy if it's less than one metre inside your boundary. Beyond that, the private pipe is the owner's to repair.
Yes. A failure of the water supply and a burst water service are both urgent repairs under NSW tenancy law. Let the landlord or agent know as soon as it happens.
The valve on the cold pipe feeding the hot water unit may be closed, or the unit itself has a fault. Check that valve is open, then ring if the hot is still dead.
Tell us about your job
Call us now, or send the form and we will come back to you.
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